Bennett Aerospace

Help Desk Manager

US-VA-Springfield
1 month ago
ID
2017-1459
# of Openings
1
Category
Information Technology

Overview

NO AGENCY CALLS AND/OR EMAILS PLEASE

 

About Us:

 

Bennett Aerospace, Inc. is located in the Research Triangle Park area of North Carolina.  Established in 2008, we are a woman owned, veteran owned, certified 8(a) small business that provides scientific, engineering, and technical advisory services to our customers. Primarily focused on Federal Government clients in general, and the Department of Defense in particular, Bennett Aerospace provides expert guidance and advice on the full spectrum of R&D and its applications in engineering, science, medicine, and IT, as well as providing strategic programmatic support in order to meet customer goals and objectives.  Bennett Aerospace is a rapidly growing business focused on hiring and retaining the best people.

 

Bennett AerospaceInc. has an *immediate* opening for a highly motivated Help Desk Manager in support of a Federal Law Enforcement client located in Springfield, VA.  

 

Job Description:

 

The Help Desk Manager oversees the Help Desk Operators at the Registration Support Center of the Federal Law Enforcement client.

 

To learn more about us, please visit us at:  www.bennettaerospace.com

Responsibilities

Duties may include as follows:

  • Provide day-to-day administrative direction of contractor personnel in specific task areas within Help Desk Center operations.
  • Assignment of staff personnel in accordance with workflow requirements.
  • Establishment or improvement of procedures and controls, where necessary, to ensure that all services meet schedules and production standards.
  • Will be expected to answer calls and emails during high volume periods in addition to duties above.

Qualifications

Job Requirements:

 

 Education and Experience:

  • Must have a 4 year degree OR a minimum of 5 years of work experience including 4 years of experience in a customer service operations setting.
  • Minimum of 2 years of task management and supervision for systems and procedures, including the development, implementation, and maintenance of polices, procedures, and projects.

Abilities and Skills:

  • Skilled in oral and written communications and be able to apply these skills in communicating with all levels of management

 Preferred Qualifications:

  • Ability to obtain a DOD Secret Clearance or higher (must be a U.S. Citizen)

 

Applicants selected will be subject to a Government background investigation and must meet eligibility and suitability requirements.

  • Applicants must be a US Citizen
  • Successful Pass of Bennett Aerospace Background Investigation
  • Successful Pass of Department of Defense Security Clearance

 We are an Equal Opportunity Employer

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