Bennett Aerospace

Help Desk Operator - Senior (OR)

US-OR-Medford
2 weeks ago(12/1/2017 6:43 PM)
ID
2017-1491
# of Openings
1
Category
Information Technology

Overview

NO AGENCY CALLS AND/OR EMAILS PLEASE

 

About Us:

 

Bennett Aerospace, Inc. is located in the Research Triangle Park area of North Carolina.  Established in 2008, we are a woman owned, veteran owned, certified 8(a) small business that provides scientific, engineering, and technical advisory services to our customers. Primarily focused on Federal Government clients in general, and the Department of Defense in particular, Bennett Aerospace provides expert guidance and advice on the full spectrum of R&D and its applications in engineering, science, medicine, and IT, as well as providing strategic programmatic support in order to meet customer goals and objectives.  Bennett Aerospace is a rapidly growing business focused on hiring and retaining the best people.

 

Bennett AerospaceInc. has an *immediate* opening for a highly motivated Help Desk Operator – Senior in support of a Federal Law Enforcement client located in Medford, OR.

 

Job Description:

 

The Help Desk Operator – Senior shall ensure the timely process through which call center problems are controlled and resolved. 

 

 

To learn more about us, please visit us at:  www.bennettaerospace.com

Responsibilities

Duties may include the following:

  • Conduct problem recognition, research, isolation, resolution, and follow-up steps, to resolve any issues.
  • Provide guidance/training for less-experienced personnel and shall provide second-tier support to end users for issue resolution.
  • Examine system applications, by simulating or recreating user problems to resolve operating difficulties that the first tier of help desk support is unable to resolve. If unable to resolve, he/she shall refer the issue to Contractor management and/or IT technical personnel for restoration.
  • Interact with network or software administrators, and/or applications developers to restore service and/or to identify and correct core issues.
  • Recommend systems modifications to reduce user problems.

Qualifications

Job Requirements:

 

 Education and Experience:

  • Minimum 4 years’ experience in the field required  OR
  • A BS/BA degree AND 2 years’ experience in field in lieu of minimum work requirements

 Preferred Qualifications:

  • Ability to obtain a DOD Secret Clearance or higher (must be a U.S. Citizen)

 

Applicants selected will be subject to a Government background investigation and must meet eligibility and suitability requirements.

  • Applicants must be a US Citizen
  • Successful Pass of Bennett Aerospace Background Investigation
  • Successful Pass of Department of Defense Security Clearance

We are an Equal Opportunity Employer

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