Job Description:

Bennett Aerospace is seeking a highly motivated Computer Systems Support Specialist, Level III. The successful candidate will directly support the US Army Sustainment Command within a team environment providing technical user assistance, and troubleshooting support in a Windows 10/Active Directory environment at Eglin AFB in Ft. Walton Beach, FL. 

Key Duties and Responsibilities:

• Perform remote and touch labor support to Windows operating systems, hardware and peripheral support; to include initial configuration.
• Replace failed hardware using warranty support services provided by the vendor.
• Deploy pre-configured system images to new hardware.
• Use installation trouble ticketing system (Remedy); or facility provided equivalent.
• Perform SharePoint/Website content management using approved tools and techniques.
• Operate and serve as facilitator for VTC and SVTC systems; to include desktop video conferencing software.
• Provide network assistance and troubleshooting to installation Network Enterprise Centers as applicable.
• Perform malware detection, elimination, prevention, and reporting using approved tools and resources.
• Recognize a potential security violation, take appropriate action to report the incident as required by regulation, and mitigate any adverse impact.
• Set up new users, including both account configuration and initial training and orientation, and account creation when necessary.
• Implement and monitor IA safeguards for system(s) in accordance with implementation plans and standard operating procedures.
• Comply with system termination procedures and incident reporting requirements related to potential security incidents or actual breaches at a desktop level.
• Implement applicable patches including information assurance IA vulnerability alerts (IAVA).
• Maintain documents and processes for hardware lifecycle replacement.
• Assist Telephone Control Officer with TCO duties. To include, VOIP phone installation/placement, mobile phone device configuration and setup.
• Prepare reports, instructional guides, system documentation using professional writing techniques.
• Manages users ADLS accounts regarding IAA Cyber Awareness Training.
• Coordinates problem solving regarding Army programs/websites on AF network.
• Data Management skills as well as strong knowledgeable background of PowerShell commands.
• Other duties may be assigned

Education and Experience:

• 2+ years of experience with helpdesk, hardware/software support.
• Must be able to certify DoD 8570.01-M Computing Environment (CE) for Windows10.
• Must have Security+ CE.
• Must have a current, active Secret clearance.
• Must have excellent interpersonal/communication skills and technical writing skills to provide exceptional customer service.
• While performing the duties of this job, the employee is frequently required to handle; reach with hands and arms; stoop, kneel, bend, crouch or crawl.
• The employee must also occasionally lift and/or move up to 50 pounds or more.
• Must have a valid driver’s license.

Preferred Qualifications:

• Technical certifications, such as: Microsoft 365 Certified: Modern Desktop Administrator Associate certification, CompTIA A+ CE, CompTIA Network+ CE
• Current or prior military service

Security Requirements:

Security Clearance Level: Secret

• Applicants selected will be subject to a Government background investigation and must meet eligibility and suitability requirements.
• Must be a US Citizen with the ability to obtain a US Government security clearance.
• Successful Pass of Bennett Aerospace Background Investigation, Drug Screening and Credit Check

Compensation:

• Competitive market-based salary, commensurate with experience and education
• Comprehensive benefits package available

About us:

Bennett Aerospace, Inc. is located in the Research Triangle Park area of North Carolina.  Established in 2008, we are a woman owned, veteran owned, certified 8(a) small business that provides scientific, engineering, and technical advisory services to our customers. Primarily focused on Federal Government clients in general, and the Department of Defense in particular, Bennett Aerospace provides expert guidance and advice on the full spectrum of R&D and its applications in engineering, science, medicine, and IT, as well as providing strategic programmatic support in order to meet customer goals and objectives.  Bennett Aerospace is a rapidly growing business focused on hiring and retaining the best people.

Bennett Aerospace, Inc. is a Federal Contracting company and in accordance with Executive Order 14042, all employees of Bennett Aerospace, Inc. will adhere to all vaccination requirements put forth in the signed Executive Order 14042. Path Out of the Pandemic: COVID-19 Action  Plan and signed Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, which details federal contractor vaccination requirements and compliance with CDC guidelines.

We are an Equal Opportunity Employer/ Veteran/ Disabled